The appliance is ready to sell, but its oven tray is in another cupboard and the air purifier remote disappeared during packing. These small details are easy to miss when you are clearing a home.
Before requesting a quote, spend a few minutes matching each appliance with the parts you intend to include. A clear inventory helps the buyer assess what is being offered and reduces confusion at collection.
It does not guarantee a higher price or mean an incomplete appliance will be accepted. It gives both sides a more accurate starting point.
Start before the packing boxes close
Walk around the kitchen and utility area while you can still find things. Check drawers, storage cupboards and the space where spare shelves or manuals are usually kept.
Create one list for each appliance. Include its brand, exact model and the accessories you have found. Mark an item as missing only when you know it belongs to that model; not every appliance originally came with the same extras.
If you are selling several similar appliances, label the loose items clearly. Two shelves may look alike while fitting different refrigerators. Matching them now is easier than sorting a mixed box beside a collection vehicle.
Refrigerator shelves, bins and drawers
Open each compartment and photograph the layout. Record the shelves, door bins and drawers that are present, along with visible cracks or damaged supports.
Do not describe a fridge as complete simply because the door closes. Equally, avoid assuming that an empty space proves a shelf is missing. Compare the arrangement with the exact model’s documentation where available.
Look for items removed to make room for tall bottles or large food containers. They may still be stored elsewhere in the home.
If a drawer is cracked, show the crack clearly and mention it in the enquiry. Let the buyer assess the effect instead of trying to hide it in a wider photograph.
Oven racks, trays and cooker components
Check the oven cavity and nearby storage for racks and trays. Record what you are including and whether anything is bent, damaged or belongs to another appliance.
For a cooker, photograph the fitted components in their normal positions. Do not remove gas fittings or disconnect the appliance to make an accessory photograph. Arrange suitable assistance where disconnection is required.
A generic tray you bought separately can still be listed, but label it accurately. Avoid calling it an original accessory unless you know that it is.
If a built-in appliance has loose mounting pieces from an earlier installation, keep them identified. The next installer must determine whether they are appropriate and complete for the new location.
Washing machine and dishwasher items
Photograph hoses and fittings that are visible without moving or disconnecting the appliance. Tell the buyer which items will remain with it after an agreed disconnection.
If you have the original washing machine transit bolts, identify them and keep them in a labelled bag. Tell the collection team they are available. Their use and installation should follow the model instructions; do not improvise with ordinary bolts.
For a dishwasher, record the baskets and removable cutlery holder if your model uses one. Mention damaged wheels, broken sections or missing pieces you already know about.
Accessories are only one part of condition. A complete set of baskets does not establish that the dishwasher works correctly, so report any operating issue separately.
Remotes and smaller removable parts
For appliances controlled by a remote, include a photograph of the remote alongside the unit. Confirm that it belongs to that appliance and describe whether you have tested it.
Coffee machines may have separate milk containers, trays or water tanks. Air-treatment appliances may have model-specific tanks or covers. Use the product manual as your reference rather than building a list from a different model’s photograph.
Keep removable pieces clean and dry using the manufacturer’s care instructions. Avoid applying an unfamiliar cleaner just to improve their appearance before collection.
If a small part is missing, describe it plainly. “Remote not included” is more useful than leaving the buyer to infer that from the images.
Do you need to buy replacements before selling?
Ask the buyer first. Spending money on a replacement does not guarantee that you will recover the cost in an offer.
Send the model reference and a photograph of the missing or damaged area. Ask whether the appliance can be assessed in that condition and whether the buyer needs anything else before quoting.
If you decide to investigate a replacement, match it to the complete product reference. Bosch’s official spare-parts guidance uses the appliance’s full E-Nr to identify compatible parts. The same practical lesson applies when enquiring about other brands: supply the exact identifier, not just “Bosch dishwasher” or “Samsung fridge”.
For a larger fault, use the separate guide on whether to repair an appliance before selling before approving work.
Send an inventory with your quote request
Keep the message short enough to read but specific enough to assess. For example:
Appliance: [brand and exact model]. Included: [list of shelves, trays or accessories]. Missing or damaged: [details]. Working condition: [what you know]. Collection location and access: [details]. Photos attached.
This is a template, not a sample offer or an acceptance guarantee.
Attach an overall photograph, the model label and clear pictures of relevant parts. The appliance quote photography guide explains the broader photo set. Keep personal details on receipts out of photographs unless they are needed for the transaction.
Ask the buyer to confirm the included items when responding. If you later discover a missing part or decide to keep an accessory, tell them before collection.
Keep the handover consistent with the enquiry
Once you have agreed what is included, keep those items together. Label loose pieces by appliance, protect fragile parts appropriately and ask the collection team how they want them prepared.
Do not leave loose heavy items inside an appliance where they could move during transport. Follow the collection team’s instructions and the manufacturer’s transport guidance.
Have the inventory available at handover. It is a simple way to check that an oven tray has not stayed in a cupboard or a remote has not been packed with your belongings.
For timing and building access, refer to the move-out appliance collection guide.
What should you do if parts are missing?
Disclose them before requesting a firm arrangement. Explain what is present, what is absent and anything you are uncertain about. Acceptance and the final offer depend on the individual appliance and the buyer’s assessment.
Send SellUsed the model, condition photographs and accessory list together. A clear description gives the team useful information to assess your enquiry and helps you avoid a last-minute search through packed boxes.
